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Blue Space Consulting

Customer Experience, Strategic Alignment and Change Management Solutions for Business Leaders

Roy's Blue Blog

Roy Barnes, CEO of Blue Space Consulting and published author and speaker, shares thoughts on customer experience, change management, leadership and creating sustainable businesses empowered by the customer voice.

Blue Space Consulting
  • Blue Space Welcome/
  • Expertise >/
    • Best Practice Leadership
    • Strategic Alignment
    • Change Management
    • Organizational Transformation
    • Team Empowerment
  • Services >/
    • Customer Experience
    • Speaking Engagements
    • Executive Coaching
    • Tools for Results
  • About >/
    • Our Story
    • Publications
    • Client Roster
    • Testimonials
  • Contact/
  • Roy's Blue Blog
  • Blue Space Welcome/
  • Expertise >/
    • Best Practice Leadership
    • Strategic Alignment
    • Change Management
    • Organizational Transformation
    • Team Empowerment
  • Services >/
    • Customer Experience
    • Speaking Engagements
    • Executive Coaching
    • Tools for Results
  • About >/
    • Our Story
    • Publications
    • Client Roster
    • Testimonials
  • Contact/

Blue Space Consulting

Customer Experience, Strategic Alignment and Change Management Solutions for Business Leaders

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Customer Experience 365: Daily Advice For Better Customer Service
By Roy A Barnes
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Customer Experience For Dummies
By Roy Barnes, Bob Kelleher
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Check out our other books and publications here.

Roy Barnes

Roy's Blue Blog

In this blog, Roy A. Barnes, CEO of Blue Space Consulting, author and keynote speaker, writes about customer experience and how you can lead your organization to market leadership. To receive these posts in your inbox, sign up for Blue Space Learning Customer Insights.

 

Categories

  • Customer Journey (1)
  • Executive Coaching (1)
  • Metrics and BSC (2)
  • CX (3)
  • Inspiration (3)
  • Team Engagement (3)
  • Customer Service (7)
  • Front-Line Workers (8)
  • Leadership (11)
  • Customer Experience (13)

Featured
Leadership
The High Cost of Poor Customer Experience
Leadership
Leadership
Customer Experience
Building the Perfect Customer
Customer Experience
Customer Experience
Front-Line Workers, Customer Experience, Leadership
Know the Five Behaviors that Send Customers Running
Front-Line Workers, Customer Experience, Leadership
Front-Line Workers, Customer Experience, Leadership
Customer Service, Leadership, Team Engagement
The Five Whys of Diagnosing Customer Problems
Customer Service, Leadership, Team Engagement
Customer Service, Leadership, Team Engagement
Customer Service, Customer Experience, Front-Line Workers
Adapting to Changing Customer Expectations
Customer Service, Customer Experience, Front-Line Workers
Customer Service, Customer Experience, Front-Line Workers
Customer Service, Customer Experience, CX, Leadership
​​​​​​​The Three Main Reasons Good Customer Relationships Go Bad
Customer Service, Customer Experience, CX, Leadership
Customer Service, Customer Experience, CX, Leadership
Customer Experience, Customer Service, Front-Line Workers, Leadership
Touchpoint Performance That Drives (or Wrecks) Customer Experience
Customer Experience, Customer Service, Front-Line Workers, Leadership
Customer Experience, Customer Service, Front-Line Workers, Leadership
Customer Service, Customer Experience
What Came First: Customer Experience or Customer Service?
Customer Service, Customer Experience
Customer Service, Customer Experience
Metrics and BSC, Leadership
Setting the Right Metrics for Customer Experience Improvement
Metrics and BSC, Leadership
Metrics and BSC, Leadership
Customer Experience, Customer Journey, Leadership
What Affects Your Customers' Journey Map?
Customer Experience, Customer Journey, Leadership
Customer Experience, Customer Journey, Leadership
 
 
Blue Space Consulting
 

Blue Space Consulting
7854 Horse Ferry Road
Orlando, FL 32835

Direct: 321-388-6985
Email: Roy.Barnes@BlueSpaceConsulting.com

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